Working at The Alcohol and Drug Service since 2021, Emily has recently graduated with a Diploma in Adult Social Care with Substance Misuse becoming a qualified Case Manager.

Having lived in the East Riding of Yorkshire all of her life, Emily's journey began with a passion for fitness and education. After completing a BTec in Sport at Wyke College, she pursued a degree in Early Years Education at the University of Hull.

While initially aspiring to become a teacher, her career took an unexpected turn when she entered the recovery sector as an Education and Liaison Worker in the Young People's Service. Here she discovered a fascination with addiction science, brain function, and the holistic impact of substance misuse on health.

As Emily began taking up the training opportunities available she became intrigued by the prospect of working with adults. Expressing her interest during supervision, her supervisors suggested becoming a trainee case manager. A route described in the ADS career map, it offered an opportunity to become a case manager working with adults. The traineeship included the Diploma in Adult Social Care with Substance Misuse. Completing the course and the traineeship in fifteen months, Emily's dedication paid off, becoming a qualified case manager. Emily explains more about her new role.

What do you do as a Case Manager?

As a Case Manager, I oversee a diverse caseload of 40-50 people from various backgrounds, and the substances we address are mainly alcohol, cocaine, and cannabis. This ranges from active users to those maintaining abstinence. My role involves conducting comprehensive initial assessments, crafting personalised support plans, and providing crucial aftercare services. I focus on harm reduction strategies, developing coping mechanisms, and sustainable recovery paths for each individual.

As well as one to one support, my role encompasses creating holistic support plans which suit each individual. This involves facilitating access to support and care which may include, engaging in social prescribing, addressing mental health concerns, coordinating with GPs, and considering overall physical health.

Everyone is different

Positive outcomes are achieved for the majority of my clients but everyone is different. So, whilst our structured six-session programme often facilitates successful transitions to aftercare, the support is bespoke to each person. We remain flexible in our approach allowing people to progress at their own pace towards their goals.

Motivating clients can be challenging, but is crucial in helping peoples believe they can change. It's a part of the job which makes it even more satisfying when you see someone make positive changes.

What is the key to success as a case manager?

Success in this role stems from strong teamwork and excellent communication skills, both with colleagues and clients, are essential

What is it like working for ADS?

The combination of the Career Map and training opportunities like the Diploma in Adult Social Care with Substance Misuse, really help to develop your career.

ADS is an excellent employer. We work in an environment where ideas are welcomed and concerns are addressed. The supervision is particularly effective, supporting professional growth and service improvement.