Nicola Brown is a dedicated case manager at Aspire in Doncaster, part of The Alcohol and Drug Service (ADS). With four and a half years’ experience in her current role, she is one of the first graduates of the groundbreaking Diploma in Substance Misuse, a qualification specifically designed for the recovery sector by The Alcohol and Drug Service. This diploma, the first of its kind in the UK, combines core health and social care elements with specialised substance misuse modules.

Prior to her role as a case manager, Nicola worked as the first point of contact for people entering the service. This crucial role involved assisting people in crisis who needed immediate support, as well as those taking their first steps to address substance misuse issues. "I thrive in the initial chaos of that starting point. It's where I can help people see that recovery is possible and guide them through our services. Being a friendly face, offering empathy, or bringing a smile to someone's face can make a world of difference. It's incredibly rewarding to be there at the beginning of someone's journey towards recovery."

Nicola is among the first cohort to complete the groundbreaking Diploma in Substance Misuse, a qualification specifically designed for the recovery sector by The Alcohol and Drug Service. This diploma, the first of its kind in the UK, combines core health and social care elements with specialised substance misuse modules.

The Challenges

Nicola's journey through the diploma showcases her resilience and adaptability. Despite facing challenges with traditional written assessments, she persevered with the support of her tutors, who adapted the course to suit her visual and verbal learning style. Adapting the content in this way was positive learning for the delivery team, who feel the diploma can also appeal to a wider audience with diverse learning preferences.

"I have never been academic, but this hasn't held me back at all. I felt truly supported by my tutor and the team," Nicola reflects.

Career Impact

Completing this diploma has significantly enhanced Nicola's professional capabilities:
• Improved skill set in substance misuse treatment and recovery
• Enhanced knowledge to share with clients and colleagues
• Positioned for career advancement within ADS

The ADS Career Map is a powerful tool used across the organisation to inspire and help
employees attain further career success. It is introduced during the induction process and regularly revisited during employee reviews, providing a clear pathway for professional growth within the organisation.

"At the moment, I am happy with my role and don't want to progress up the career ladder right now, but there is flexibility and support for everyone at ADS, so I know the opportunities will be available when I feel ready.”

Personal Reflectons

"I wanted to do the Diploma as I thought it would help with my development and career. But it has given me additional knowledge and skills that I can pass on to clients and the rest of my team.”

Nicola's achievement in completing this pioneering diploma not only marks a personal milestone but also contributes to the professionalisation of the substance misuse recovery sector. Her journey exemplifies ADS's commitment to staff development and innovative approaches in addressing substance misuse challenges.